Privacy Policy

1. Introduction

This Privacy Policy describes how the Pickup and Drop Delivery platform ("Platform", "we", "our", "us") collects, uses, stores, and protects personal information of users ("Customer", "you"). By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Pickup and drop location details

  • Contact details of sender and receiver

2.2 Transaction Information

  • Order details

  • Payment method and transaction status

  • Delivery history

2.3 Location Information

  • Real-time location data for pickup, tracking, and delivery purposes

  • Approximate location based on device or network

2.4 Device & Technical Information

  • IP address

  • Device type, operating system, and app version

  • Log files and usage data

3. Purpose of Data Collection

We use the collected information to:

  • Facilitate pickup and drop deliveries

  • Assign and manage Delivery Agents

  • Provide real-time tracking and order updates

  • Process payments and refunds

  • Improve service quality and user experience

  • Communicate service-related notifications

  • Prevent fraud and misuse of the Platform

4. Sharing of Information

We may share information with:

  • Delivery Agents for order fulfillment

  • Payment gateways for transaction processing

  • Third-party service providers for analytics, communication, and support

  • Government or legal authorities when required by law

We do not sell or rent personal data to third parties.

5. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

6. Data Security

We implement reasonable technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. User Rights

Depending on applicable laws, users may have the right to:

  • Access their personal data

  • Request correction or update of inaccurate information

  • Request deletion of personal data

  • Withdraw consent where applicable

Requests can be made through customer support.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to enhance platform functionality, analyze usage, and improve services. Users can manage cookie preferences through device or browser settings.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such external platforms.

10. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective upon posting on the Platform.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with applicable laws of the jurisdiction.

13. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact customer support through the official Platform channels.